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Information

Royal Mail Tracked 24 Signature Service
Next-Day Delivery
Items sent with this option are prioritised for delivery the next working day, ensuring your packages arrive swiftly.
Real-Time Tracking
Stay informed with end-to-end tracking updates available online and via mobile. You can monitor the progress of your item right up to its destination.
Signature on Delivery
Each parcel requires a signature upon delivery, providing an added layer of security and assurance that your item reaches the intended recipient.
- Type: Next day delivery
- Delivery Window: 7am - 4pm
- Tracking: Real-time tracking available
- Signature: Required upon delivery
Royal Mail Next Day Special Delivery Guaranteed by 1pm Service
- Type: Next Day Delivery
- Delivery Window: Guaranteed by 1pm
- Tracking: Real-time tracking available
- Signature: Required upon delivery
This service provides a reliable solution for swiftly sending your parcels before a specific time. Your items or gifts will reach their destination by 1pm the next working day, ensuring peace of mind and timely arrival. Ideal for those who cannot afford to wait, this option is worth the mint.
Important Cut-off Time
Orders must be placed by the cut-off time of 2pm for next day delivery. Any orders placed after this time will be processed on the next working day, including Royal Mail Next Day Special Delivery Guaranteed by 1pm.
Delivery Schedule
Deliveries are made Monday to Saturday (excluding bank holidays).
Additional Information
For any missed deliveries, a card will be left advising you on how to collect your item or rearrange delivery. If no card is left, please contact Royal Mail customer service on 03457 740740 for inquiries regarding your delivery status or issues. To rearrange delivery online, click the link below. Ensure you have the reference number from your missed delivery card ready.
To re-arrange delivery please visit
https://www.royalmail.com/receiving-mail/redelivery/book
WHOLESALE@FIENDRICH.CO.UK
Our MOQ (minimum order quantity) from our Asia factory starts from 1000 units per fabric dyed to colour which applies across all available styles on the website. Please get in touch for more info: wholesale@fiendrich.co.uk and our production management team will gladly assist you.
MRT LONDON
2 Enterprice row
Rangmoor road
London N15 4LU
Tottenham
United Kingdom
Hours
Monday - Friday
7am - 4pm
Saturday - Sunday
Closed
Last Updated: 08/08/2024
These Terms of Service govern your use of the services offered by FIENDRICH. By accessing or using our services, you agree to comply with and be bound by these terms.
1. Acceptance of Terms
By using our website and services, you confirm that you have read, understood, and agree to be bound by these Terms of Service.
2. Modification of Terms
FIENDRICH reserves the right to change or modify these Terms of Service at any time. We will notify you of such changes by posting the new terms on our website. Your continued use of the services after any changes constitutes acceptance of the new terms.
3. Products and Services
FIENDRICH offers a range of high-quality cotton products. Product descriptions, images, and pricing are subject to change without notice. We strive for accuracy but do not guarantee that all information is complete or free from errors.
4. Orders and Payment
By placing an order with FIENDRICH, you agree to provide accurate information and payment details. We reserve the right to refuse or cancel any order if we suspect fraud or if the product is no longer available.
5. Shipping and Delivery
Shipping times are estimates and may vary. FIENDRICH is not responsible for delays due to third-party shipping services. Risk of loss and title for items purchased from our site pass to you upon delivery.
6. Intellectual Property
All content on our website, including logos, images & texts is the property of FIENDRICH. You may not reproduce, distribute, or create derivative works without our prior written consent.
7. Limitation of Liability
To the fullest extent permitted by law, FIENDRICH shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services or products.
8. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the jurisdiction in which FIENDRICH is based.
9. Contact Information
For any questions regarding these Terms of Service, please contact us at customercare@fiendrich.co.uk
By using our services, you acknowledge that you have read and understood these terms and agree to be bound by them.
At FIENDRICH, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our website and services.
Information We Collect
We may collect and process the following types of information about you:
- Personal Identification Information: This may include your name, email address, phone number, and delivery address, which you provide when placing an order or subscribing to our newsletter.
- Payment Information: We may collect payment details when you purchase our products. This information is processed securely through our payment processing partner Paypal & Stripe.
- Usage Data: We track information about how you use our website, including your IP address, browser type, and the pages you visit.
How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and deliver your orders efficiently.
- Customer Communication: To send you updates regarding your order, respond to your enquiries, and provide customer support.
- Marketing: To send promotional material and newsletters, where you have opted in to receive such communications.
- Website Improvement: To analyse usage trends to enhance our website and services.
Data Retention
We will only retain your personal information for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you.
- Request correction of any inaccurate information.
- Request deletion of your personal information in certain circumstances.
- Withdraw consent for us to use your information if we are relying on it for processing.
To exercise any of these rights, please contact us using the details provided below.
Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and conducting our business. These third parties are required to keep your information confidential and only use it for the specific purposes we outline.
Security of Your Information
We take the security of your personal data seriously and implement reasonable technical and organisational measures to protect it from unauthorised access, loss, or theft.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically for any updates.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: customercare@fiendrich.co.uk
  Or post your mail to:
MRT London, 2 Enterprise Row, Rangmoor Road, London, N15 4LU, Tottenham, United Kingdom

Contact

customercare@fiendrich.co.uk

We accept the following payment methods

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